Information memorandum
Processing of personal data - GDPR
On 25 May 2018, Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of
individuals with regard to the processing of personal data, on the free movement of these data and repealing
Directive 95/46/EC (General Data Protection Regulation) came into force ( hereinafter referred to as "GDPR").
This document contains information related to the processing of personal data within RocketConnect.
-
Who manages your personal data or who is their administrator?
The administrator of your personal data is the company RocketConnect OÜ, Rau tn 36, City Centre District,
10120, Tallinn, registration code 16662996 (hereinafter referred to as "Administrator", "RocketConnect", "we/us").
-
Who will be the contact person for privacy issues and what are his/her contact details?
The contact person for personal data protection is a person appointed by the administrator or processor of
personal data on the basis of his/her professional qualities, who performs statutory tasks, in particular serves
as a contact for you, our client, in all cases related to the processing of your personal data and the
implementation your rights under the law.
You can email us your questions regarding personal data protaction at gdpr [аt] rocketservers [dot] cc
-
What are the purposes of processing your personal data and the legal basis for their processing (reasons
for personal data processing)?
The purpose of processing your personal data is to offer products and services provided by the Company, as a
company engaged in providing telecommunications services, managing data centers, hosting, hosting servers and
providing other services, to the Company's customers. Processing means analysis and segmentation in order to
tailor the offer to your needs as much as possible. We don't want to bore our clients with unnecessary
communication. We use the personal data in order to better understand your needs and to be able to offer you a
suitable solution in the form of product offers, service communication, satisfaction surveys, etc. Communication
takes place through all channels, including electronic ones (e-mail, SMS, web-interface).
The Company is obliged to process data for the purposes of preventing the legalization of proceeds from crime and
the financing of terrorism.
-
What personal data do we use?
We only use the personal data that is necessary for the purposes listed above. For example:
- identification data (e.g. first name, last name, date of birth)
- contact details (e.g. address, phone number, email)
- registration and payment data
- call details, authorization protocols
-
What sources does this information come from?
The data processed within the Company originates primarily from you, from contracts concluded between you and the
Company, from public sources and from cooperating third parties.
-
For what purposes of using personal data can I express optional consent? Who gives consent?
Specifically, the purpose of your consent may be:
- the opportunity to contact you with a commercial offer of the Company within a maximum of five years after
the end of the last contract,
- the ability to transfer your personal data to other companies in order to offer their services and
products,
- the opportunity to contact you with our offer in electronic form.
You may give the Company your consent to the processing of the above categories of your personal data, and you
also authorize the transfer of your personal data and contact details to other companies. Obtaining consent is
currently irrelevant, detailed information, if consent is necessary, will be published on the Company's
website.
-
Who can process personal data?
The legal regulation of the protection of personal data gives the administrator the opportunity to entrust the
processing to the processor. A personal data processor is any individual or legal entity that processes personal
data on the basis of a legal order or an administrator's permission. The Company applies this procedure to the
processing of your personal data, only if the personal data protection standards of a particular processor are
contractually guaranteed at least to the same level as in the Company, and that such processor complies with the
conditions, established by law.
Only trusted and trained employees of the Company may process personal data in the Company. The Company also
transfers selected data to third-party counterparties in cases where it is required by applicable law for the
provision of DID in certain countries.
-
How long is your personal data stored for?
Personal data received by the Company is stored for the entire period of validity of the contract with the
client/partner and for the next three years after its expiration, unless the law establishes a longer storage
period. CDRs, by law, are retained for a period of at least 6 months. Payment processing information is retained
for a period of at least 10 years.
At the end of this period or the validity of your consent to the processing of personal data, your personal data
will be erased, anonymized or processed solely for purposes for which your consent is not required.
-
What rights do you have when processing your personal data?
When it comes to your personal data, you have the following rights:
- Right of Access – You can request the Company to access personal data relating to you; The Company will
provide you with a copy of the processed personal data. For the second and subsequent copies, the Company
may charge a reasonable fee based on administrative costs.
- Right to Correction. You can ask the Company to correct inaccurate or incomplete personal data that concerns
you.
- Right to Deletion – you can ask the Company in writing to delete your personal data in the following
cases:
- the personal data are no longer needed for the purposes for which they were collected or otherwise
processed;
- the consent on the basis of which your personal data was processed was withdrawn, while there is no
other basis for their processing;
- an objection has been made to being the subject of decision-making based on automated processing of your
personal data and there are no overriding legitimate reasons for such processing, or an objection has
been made to the processing of your personal data for direct marketing purposes;
- Your personal data has been processed unlawfully;
- Your personal data must be deleted by the date of compliance with a legal obligation under Union or
State Member law to which the administrator belongs;
- Your personal data was collected with the offer of the Company's services.
- The right to restriction of processing - you can ask the Company to restrict the processing of your personal
data in the following situations:
- You have disputed the accuracy of personal data - for the time necessary for the company to verify its
accuracy.
- The processing of your personal data is unlawful, but you object to the deletion of this data and
instead request the restriction of its use.
- The company no longer needs your personal data for the purposes of processing, but you wish to retain it
for the determination, exercise or defense of legal claims.
- You have objected to the processing of your personal data pursuant to Art. 21 paragraph 1 of the GDPR
until it has been verified that the legitimate grounds of the Company outweigh your legitimate grounds.
- Right to data portability – you have the right to receive the personal data concerning you that you have
provided to the company in a structured, commonly used, machine-readable format, without prejudice to the
rights and freedoms of others.
- The right to withdraw consent - you have the right to withdraw your consent to the processing of personal
data, for the purposes for which you have given your consent, at any time; Withdrawal of your consent does
not affect the processing of personal data prior to its withdrawal.
- Right to object – you can object to the processing of your personal data by the Company for direct marketing
purposes at any time.
- The right to file a complaint - you have the right to file a complaint with the Company at:
RocketConnect OÜ, Rau tn 36, City Centre District, 10120, Tallinn.
-
Is your consent to the processing of personal data voluntary or necessary?
Giving consent to the processing of your personal data for sending commercial offers is completely voluntary.
Last revised April 01, 2023
Terms of use
Preamble
Acceptance of this Agreement is a condition for all users (hereinafter referred to as the "Customer") of our
services. The Agreement is concluded between the Client and RocketConnect OÜ or one of its subsidiaries
or affiliates (hereinafter referred to as the "Operator" or "RocketConnect" or the "Company"), a list of which is
provided at the end of this agreement.
By the fact of the first payment for RocketConnect services, you confirm your acceptance of the terms of this
agreement and confirm that you become a party to a legally binding agreement.
This agreement implies the use of electronic means of communication, in particular the Internet, for the purpose
of concluding contracts and placing orders, including the transfer of additional necessary data. You agree to
receive notices, financial and other documents electronically.
A paper contract can be concluded upon additional request.
-
Terms and definitions
- "Hosting service" - a service for renting the Company's servers to the Company's clients (without their
physical transfer - the server is used remotely and remains all the time on the territory of the data center
owned by the contractual partner of the Company).
- "Client" - any person who enters into a virtual server renting agreement or a dedicated server renting
agreement with the Company in writing or electronically through the Company's website.
- "Server" - a computer permanently connected to the Internet, which is prepared to run applications that are
compatible with the server configuration (i.e. in a server operating system environment, installed services,
etc.), through which the Company's Hosting Service is provided.
- "Virtual (cloud) server" - a logically defined (virtual) server running on a physical server, which
simultaneously runs several virtual servers for several Clients.
- "Dedicated Server" - a physical server designed only for the needs of one Client, with its specific
attributes and scope of services provided by the Company's infrastructure.
-
Basic provisions
- The Operator undertakes, under the conditions specified by the Agreement, to provide the Client with Hosting
Services and other related services, the specific composition of which is determined by the Client's order
through the website or manager.
- The provision of services may be accompanied by the provision of other services that are technologically
inextricably linked with services and aimed at increasing their consumer value.
-
Terms of Services
- By providing the Virtual Server rental service, the Company provides the Client with the opportunity to use
part of the computing resources of a physical server with the specified attributes and scope of services
provided by the Company's infrastructure. Attributes are set partly as reserved for the needs of the Client
(processor power, memory size, disk space, etc.) and partly as general (number of processor cores used, number
of disk operations, network traffic, etc.) that the Client uses simultaneously with other users. The extent to
which a Client can use the shared attributes is limited by the extent to which other users use the shared
attributes.
- By providing the service of renting a Dedicated Server, the Company provides the Client with the opportunity
to use the computing resources of a physical server with the specified attributes and scope of services provided
by the Company's infrastructure. All attributes are set as dedicated.
- The period for which the Hosting Service is provided is 1 calendar month or, as agreed between the Company
and the Client, for 3, 6, 12 or 24 months.
- The availability of the Services is 24/7, except for scheduled repairs and emergency work.
- The Company reserves the right to change the scope and attributes of the services provided as part of the
Hosting Service.
- The place of provision of the Hosting Service is the data center owned by the partner of the Company, which
is used by the Company for the provision of the Hosting Service.
- The Company is not responsible for insufficient quality or failure in the provision of the Hosting Service
due to problems in the data center (for example, due to fire, power failure), which objectively cannot be
excluded or eliminated by the actions of the Company. This also applies if the Internet connection fails (for
example, due to a mechanical failure of the third party fiber optic cable connecting the data center to the
Internet).
- The Company may use the Client's e-mail for its marketing activities related to the offer of the Company's
services.
- The Company is not responsible for violation of trademark, trade name and other rights protected by law,
including copyright, committed by the Client as a result of using the Hosting Service.
-
Rights and obligations of the parties
- The rights and obligations of the parties are determined by this Agreement, as well as the legislation of the
country of registration of the Operator.
- The Operator undertakes:
- To provide services to the Client on the terms and conditions specified in this Agreement.
- Promptly eliminate malfunctions in the Operator's network that prevent the use of services.
- Take generally accepted technical and organizational protection measures to ensure the confidentiality of
information transmitted or received by the Client when using the services provided by the Operator. Access to
information transmitted or received by the Client may be provided to third parties only in cases expressly
provided for by the legislation of the country of registration of the Operator.
- The operator has the right to:
- Suspend the Client's access to the Services in the following cases:
- violation by the Client of the requirements of the Acceptable Use Policy,
- suspicions of unauthorized access to the Services of third parties,
- reaching zero balance of the Client's personal account.
- Completely terminate the provision of Communication Services, without the return of funds already received,
in the following cases:
- using the Services to carry out any illegal activities, including (but not limited to): spam, network
scanning, DDoS, any kind of fraud,
- violation by the Client of the requirements of the Acceptable Use Policy,
- using the Services for resale without the permission of the Company,
- violation of the provisions of this Agreement.
- Verify the accuracy of the Client's data.
- The Client undertakes:
- Make advance payments for communication services through the automatic replenishment system of the Personal
Account in the Personal Account.
- Independently monitor the balace of your Personal Account to prevent interruption of the provision of the
Services when the balance of the Personal Account reaches zero.
- Ensure the confidentiality of all identification data received from the Operator and immediately notify the
Operator in case of loss or discredit of such data. Do not disclose identification data to third parties. The
Client shall be liable for any damage caused as a result of the misuse of the Services by a third party that has
gained access using the correct login and password.
- Not to use the identification data of third parties, not to falsify identification data, not to use
non-existent identification data. The Client shall be liable for any damage resulting from the provision of
false information or failure to notify of data changes.
- Not to resell the Services.
- Not to use the Hosting Service in a way that would violate the rights of the Company or third parties or
create inconvenience for other users in using the shared resources. The Client must not use the resources
provided in a way as to gain an unjustified advantage over other users; or in a way to disrupt or damage the
operation of the leased server. A serious breach of the Client's obligations is considered, in particular, an
attempt to violate the security and continuous operation of the Hosting Service.
- Not to distribute or store, on the rented servers of the Company, content that is contrary to the laws of
the Estonia and the laws of the European Union or the country in which the servers, used to provide the
Hosting Service, are located, or content that may damage the reputation of the Company. Servers rented by the
Client from the Company cannot be used to store or distribute content that violates the rights of third parties,
including, but not limited to:
- displaying or distributing child pornography;
- cyber grooming and sexting;
- incitement to hatred and/or public defamation of a race, nation, ethnic group, religion;
- submission of illegal copies of copyrighted works/intellectual property;
- phishing, online banking fraud;
- any other form of misuse of personal data;
- Be liable for any damage caused by Client actions while using the Hosting Service, the Company or third
parties. The Company has the right to demand compensation from the Client for damages and lost profits. Damage
means, in particular, the time spent by the Company to eliminate a defective condition caused by unauthorized or
unprofessional use of the resources of a server rented by the Client, damage caused to the operation of such
server, damage caused to third parties, especially other users, damage caused by the stoppage of the rental
server and etc.
-
Payment for services
- Services are provided exclusively on a prepaid basis.
- Payment can be made by transferring funds to the Operator's settlement account or by replenishing the balance
from the Personal Account using electronic payment systems.
- Payments received by bank transfer are credited manually during business days from 9:00 to 15:00 Tallinn
time.
- The main currency of settlements under this agreement is Euro (EUR). Personal account balance and tariffs for
services are presented in this currency. Payments can be made in other currencies, in which case an amount in
euros equivalent to the amount received, calculated at the rate of the European Central Bank on the day the
payment is received, is credited to the Personal Account. At the same time, a conversion fee, not exceeding 5%,
can be applied at any time.
- For Clients who are residents of the European Union, in addition to tariffs, VAT is applied at a rate of 21%,
or reverse charge (VAT 0%), if the Client is also a VAT payer and has provided a valid VAT number.
- Clause 5.5 does not apply to legal entities of the Operator registered outside the EEA.
6. Liability of the parties
- The Operator and the Client are responsible in accordance with the legislation of the country of registration
of the Operator.
- The telecom operator is NOT responsible for:
- Operability of communication networks not owned by the Operator.
- Any losses incurred by the Client as a result of using the Services of the Operator.
- Operability and correctness of the settings of the Client's equipment used by him to receive the Operator's
Services.
- Reliability of the information specified by the Client.
- Quality of services in the networks of other telecom operators.
- The Telecom Operator is responsible for the correct debiting of funds from the Client's Personal Account for
the Telecommunication Services.
- The Client is responsible for the safety of his identification data, for losses that may arise as a result of
unauthorized access of third parties to the Client's identification data.
- The Client is responsible for providing the Telecom Operator with incomplete, inaccurate or inaccurate
information.
- None of the Parties shall be liable for non-fulfillment or improper fulfillment of obligations under this
Agreement, if proper fulfillment turned out to be impossible due to force majeure, that is, extraordinary and
unavoidable circumstances under the given conditions: natural disaster, hostilities, riots, fire, earthquake and
etc., as well as as a result of decisions and actions (inaction) of public authorities, illegal actions of third
parties.
-
Level of service
- Calculation of payment for the level of service as a percentage added to the cost of the service is given in
the table below:
| Basic |
Gold |
Platinum |
| 0% |
7% |
15% |
- Compensation for downtime in "free days" depending on the level of service is shown in the table below.
Downtime hours are on an annual basis.
|
|
Compensation (days without payment) |
| Availability |
Downtime, hh:mm |
Basic |
Gold |
Platinum |
| <99.99% |
00:58 |
0 |
1 |
3 |
| <99.9% |
08:00 |
1 |
3 |
7 |
| <99.8% |
17:30 |
2 |
7 |
14 |
| <99.7% |
26:10 |
7 |
30 |
60 |
- The Operator's technical support service is available in real time according to the 7x5 scheme, i.e. on
weekdays, during business hours. The maximum response delay time cannot exceed 15 minutes (when using instant
messengers) or 10 minutes when calling +372-61-89-707. Working hours: from 9:00 to 16:00 Tallinn time.
- 24/7 technical support service is guaranteed by e-mail support [at] rocketservers [dot] cc or through the ticket
system. The maximum waiting time for a response is 45 minutes. A response through other communication channels
is not guaranteed.
- The time required for troubleshooting a fault depends on its nature. Depending on the area of responsibility
and the causes of problems, the timing may vary.
-
The term of the Agreement and the procedure for its termination
- This Agreement is effective upon your acceptance of its terms and is valid indefinitely.
- If, after the declaration of refusal to perform or after the termination of the Agreement, the Client
actually continues to use the Services, the Agreement is considered valid for an indefinite period.
- The Client has the right to unilaterally refuse to execute the Agreement by sending an application for
termination to the Telecom Operator by e-mail at least 5 five working days before the date of termination.
- Termination of the Agreement does not release from the obligation to pay for the Services in accordance with
the terms of the Agreement.
- The Agreement is also considered terminated if there are no debit transactions on the Subscriber's Personal
Account within 300 days (the Subscriber does not use the Services). In this case, the unused balance of funds on
the Personal Account is transferred in favor of the Operator.
- The Agreement is terminated by the Operator unilaterally in the cases described in paragraphs. 4.3.2. actual
agreement.
-
Final provisions
- RocketConnect has the right to unilaterally change the terms of this Agreement at any time. The subscriber may be,
but not have to be, notified of this fact. The new version of the Agreement shall enter into force upon
publication on the Operator's website. By continuing to use the Services, you confirm your acceptance of the new
terms of the Agreement.
Last update: 08/20/2022
The Operator's companies providing communication services:
RocketConnect OÜ, Rau tn 36, City Centre District, 10120, Tallinn, registration code 16662996
Last revised April 01, 2023
Acceptable Use Policy (AUP)
The RocketConnect AUP is binding on all users of our services. All customers must comply with its terms.
Inappropriate use can be divided into 3 main categories:
- Illegal use
- Malicious use
- Use that threatens the integrity of the network
RocketConnect reserves the right to make changes to the AUP at any time to address emerging threats. Changes
to the AUP shall come into force from the moment they are published on the website rocketservers.cc.
Forbidden:
Illegal use
- Any activity deemed illegal in any of the territories in which the services are provided;
- Storage or transmission of materials that violate copyrights or trademarks;
- Possession or transmission of child pornography;
- Using the Services to engage in or assist in fraud, identity theft, or other malicious or fraudulent
activities, including the solicitation or distribution of fraudulent activities; goods, services,
schemes, promotions;
- Use of services for distribution, control or other interaction with malicious computer programs
(viruses, trojans, worms, spyware and other malicious software);
- Software or other media piracy;
- Violation of local import/export laws.
Malicious use
- Harassment of any person or entity, whether through open threat, threatening language, or simply refusal
to accept a cease and desist request;
- Penetration/vulnerability testing or unauthorized access to the RocketConnect network and any
RocketConnect operating or administrative systems;
- Unauthorized penetration/vulnerability testing or network access of any other object or system;
- Electronic impersonation of another person or organization or other methods of deception;
- SPAM; Unsolicited emails, unsolicited advertising, messages designed to disrupt other services, messages
containing malicious content;
- Farming email addresses or other individual online identifiers;
- Phishing;
- Unauthorized interception of messages or other data;
- Network services such as open proxies, open mail relays, or open recursive domain name servers.
Use that threatens the integrity of the network
- General interference with the RocketConnect network or its monitoring systems.
- Actions as a result of which the RocketConnect network becomes the object of a DDoS or other targeted
attack;
- Anything that causes our IP space to be blacklisted in suspicious or malicious databases (Spamhaus,
etc.);
- Actions that lead to the shutdown of the RocketConnect network by a government decree;
- Any action that results in interruptions in the provision of services to other RocketConnect
customers.
Last revised April 01, 2023
